FAQ
Twinkle Cakery FAQ
1. Ordering & Customization
Q: How do I order a custom cake?
A: Share your theme, size, and flavor preferences via WhatsApp or our Facebook/IG. We’ll create a hand-drawn design for your approval before baking!
Q: Can I send a photo for inspiration?
A: Absolutely! Send us reference images, and our designers will craft a unique version tailored to your vision.
Q: How far in advance should I order?
A: We require minimum 3-5 days’ notice (depend on the complexity of the design) for all orders to ensure freshness. For weddings or large events, we recommend booking 2 weeks in advance.
2. Delivery & Pickup
Q: Which areas do you deliver to?
A: We cover Kuala Lumpur and Selangor (Klang Valley). FREE delivery for orders above RM300!
Q: Can I pick up my cake instead?
A: Yes! Collect your cake from our Cyberjaya kitchen. Feel free to choose your pickup time.
Q: Do you offer express delivery?
A: No. All cakes are freshly made to order, so we require 3 days to ensure quality.
3. Pricing & Payments
Q: Are your cakes affordable?
A: Yes! Our prices are lower than market rates without compromising on quality.
Q: What payment methods do you accept?
A: We accept bank transfers or Touch n Go. A 50% deposit is required to confirm your order.
Q: What’s your refund policy?
A: Refunds are only issued if the cake differs significantly from the approved design. View our refund policy.
4. Design & Revisions
Q: Do you offer free design consultations?
A: Yes! We provide FREE hand-drawn sketches until you’re satisfied. No payment is needed until the design is finalized.
Q: Can I request changes to the design?
A: Yes! Revisions are allowed during the sketching phase. Once baking begins, changes may incur a fee.
5. Ingredients & Quality
Q: Are your ingredients halal?
A: We’re not halal-certified. Our recipe do not contain any pork and lard.
Q: Do you offer vegan/gluten-free cakes?
A: Not currently. Our focus is on fresh, traditional recipes loved by all ages.
Q: Can I request less sugar in my cake?
A: Absolutely! We adjust sweetness levels to your preference during the customization process.
Q: Do you use artificial sweeteners?
A: No. We reduce sugar naturally while maintaining rich flavor.
6. B2B (Cafe Supply)
Q: What’s the minimum order for bulk supplies?
A: We offer FREE delivery for cafes on orders above RM300. Contact us for custom pricing and flavor options!
Q: How often can you deliver to my cafe?
A: We deliver weekly or bi-weekly. Schedule a call (+6012-8221337) to discuss your needs.
7. Trust & Safety
Q: Are your cakes safe for children/allergies?
A: Our cakes contain dairy, eggs, and gluten. For severe allergies, we recommend against ordering due to shared kitchen equipment.
Q: Why should I choose Twinkle Cakery?
A:
🎂 Lower prices than market
🖌️ Free design consultations
🚚 Reliable delivery across KL/Selangor
🍰 Fresh, high-quality ingredients